Bitcasino.io has a different bonus/reward system from other online casinos. Instead of deposit bonuses, we offer bonuses/rewards through regular promotions and tournaments for our players. All rewards earned come with no wagering requirements.

Information regarding upcoming promotions and tournaments is usually sent via email to all our registered customers, so please make sure you add Bitcasino as a trusted sender.

What is a bonus?

At Bitcasino, a bonus is the same as a reward. It can come in various forms and amounts, depending on the promotion/tournament.

What kind of bonuses/rewards can I get?

There are 3 types of bonuses/rewards that you can get at Bitcasino:

Free spins
Free chips
Cash rewards

All rewards that you win come with no wagering requirements. You can win rewards in the following ways:

Participating in our promotions and/or tournaments
Activating the Casino Boost if you have one
Being a part of our Loyalty Club

As we focus on giving our customers a fair gaming experience, we no longer offer deposit bonuses to players.

Where can I find my bonuses/rewards?

Available bonuses/rewards can be found in the Rewards tab of your account settings.

Log in to Bitcasino
Click on your username in the top right corner of the page to access your account settings
Go to the Rewards tab to see what bonuses/rewards you have available, or enter a promo code you were given

How do I use a bonus code if I have one?

If you happen to have a bonus code, you can go to the Rewards tab to enable it.

Log in to Bitcasino
Click on your username in the top right corner of the page to access your account settings
Go to the Rewards tab and enter the promo code you were given in the ‘Promo code’ field
You will then see a claimable bonus
Press submit to enable the bonus

Does Bitcasino have a welcome bonus?

At Bitcasino, we don’t have a welcome bonus. Instead, we have the Bitcasino Loyalty Club where you can be rewarded for playing your favourite games, and offer regular bonuses/rewards through promotions and tournaments for our players.

What is a free spin?

Free spins are free rounds on a game. All free spin rewards in Bitcasino come without any wagering requirements.

Where are my free spins?

As soon as you are eligible for free spins, you will see a notification on the bottom left of your screen to inform you about it. You can then go to the respective game to play.

How can I get free spins?

You can get free spins by opting in to our promotions and/or participating in our tournaments. We’re constantly running fun promotions and tournaments for various games. Keep a lookout on our Promotions page and our Tournaments page to see which ones you’d like to take part in.

What are free chips?

Free chips are given to players specifically for table games. All free chip bonuses/rewards in Bitcasino come without any wagering requirements.

Where are my free chips?

Like free spins, when you are eligible for free chips, you will see a notification on the bottom left of your screen to inform you about it. You can then go to the respective game(s) to play.

How can I get free chips?

Just like free spins, you can get free chips by opting in to our promotions and/or participating in our tournaments. We’re constantly running fun promotions and tournaments for various games. Keep a lookout on our Promotions page and our Tournaments page to see which ones you’d like to take part in.

What are cash rewards?

Cash rewards are simply pure cash that will be added to your balance.

Where are my cash rewards?

Cash rewards are automatically added to your balance. You will also receive a notification from us when you receive a cash reward from us.

How can I get cash rewards?

Cash rewards can be acquired in the same way as other rewards/bonuses - through promotions and our tournaments.

If I have activated a bonus, can I make a withdrawal?

No. If you have an active bonus/reward, you will not be able to make a withdrawal until it’s completed. You do have the option to forfeit your bonus if you wish to.

My bonus/reward disappeared. What happened?

If your bonus/reward has disappeared, this means you’ve either completed the bonus or it has expired.

Can I cancel my bonus?

Yes, your bonus/reward can be forfeited if you choose to do so. All you have to do is:

Log in to Bitcasino
Click on your username in the top right corner of the page to access your account settings
Go to the Rewards tab and see if you have any rewards that are active
Click on the active reward, then click on the Forfeit button

What are your bonus/reward terms?

Please read the Bitcasino Reward Terms and Conditions.

What is the Loyalty Club?

The Bitcasino Loyalty Club is where you can be rewarded for playing your favourite games. You can earn loyalty level points from real money bets and receive points for the games that you play, be it slot games or table games. There are different loyalty levels that you can reach, all of which give you milestone rewards that are tailored to your gameplay.

To find out more, visit our Bitcasino Loyalty Club!

What else should I know about bonuses/rewards?

All games by Evolution Gaming cannot be accessed if you have an active reward in your account.

To check if you have an active reward,

Log in to Bitcasino
Click on your username in the top right corner of the page to access your account settings
Go to the Rewards tab and see if you have any rewards that are active
Forfeit them if you decide that you want to play a game by Evolution Gaming