At Bitcasino.io we offer a platform and services that enable our clients to enjoy gaming and betting. Our aim is to provide you with a safe, secure regulated environment which will give you a pleasant and rewarding experience. We encourage our clients to use our services responsibly and in a reasonable manner.
Gambling of all varieties has been a popular form of entertainment for many years and here at Bitcasino.io, we encourage it to be exactly that, fun. We also encourage our customers, whilst having fun, not to allow their gambling to affect their usual daily routine or time spent with family and friends. Ensuring that the money they spend is set aside for leisure time and not for other purposes. It is very important not to rely on paying for life's necessities with possible gains from gambling as this is not guaranteed in any way.
Whilst most customers do gamble in this manner, we do understand that a small minority of customers can develop problems with their gambling.
At Bitcasino.io, our customer's wellbeing is of utmost importance, we take our responsible gambling role very seriously and recommend that you:
If you have any concerns about your gambling habits and feel that you can’t follow these recommendations we urge you to seek advice from accredited organisations that can offer support and advice.
In addition, you can contact our friendly Bitcasino.io support agents at [email protected] if you would like to discuss our self-exclusion process. Sometimes a short break away can be really useful in assisting you with gathering your thoughts and stopping you from making any rash wagering decision that you wouldn't usually make.
On request, we will place your account on the minimum of a 24-hour cooling off period, this will be followed by one of our support agents informing you of the voluntary 1-week, 1-month, 6-month self-exclusions available.
Please take note, accounts closed under our self-exclusion policy cannot be reversed or reopened for any reason. However, once your self-exclusion has expired we will email you to let you know your account is active again.
If you wish to gamble with us at Bitcasino.io you must be over 18 years of age or the legal minimum age for gambling in the jurisdiction you reside in and legally allowed, under the laws applicable to you.
We recommended if you have any minors living in your household, to review the following parental control software links, which could prove a useful tool, regarding control and restrictions of the content accessible on your devices.