When gambling at any online casino, you might experience some issues. If that happens with Bitcasino, then in the first instance please contact our customer service team via live chat or email. If you feel that we have not resolved the issue to your satisfaction then you can raise a complaint to us which will be dealt with according to our Internal Complaints Procedure, again that complaint should be made via live chat or email.
If you are experiencing any issues with Bitcasino.io regarding deposits, withdrawals, bonuses, software, account or other, you are welcome to file a complaint with the AskGamblers Casino Complaint Service. You may also contact Curaçao eGaming.
Other ways to get help
Contact us via email
We offer 24/7 support