By requesting to partake in the Bitcasino.io self-exclusion process, you agree to the following terms and conditions.
Self-exclusion requests must be emailed from the account's registered email address to our Safer Gaming Team at [email protected].
Requests made via chat will not be actioned. However, a customer support agent will direct you to our customer support email service.
All Bitcasino.io self-exclusion requests made after the 20th of January 2020 will also apply to our sister platforms Sportsbet.io and Livecasino.io. If you have existing Sportsbet.io or Livecasino.io accounts, they will be added to your applied Bitcasino.io self-exclusion. Thereafter, you will not be permitted to open any future Bitcasino.io, Sportsbet.io or Livecasino.io accounts during your active self-exclusion time frame or permanently if a permanent self-exclusion is requested.
Upon receipt of a self-exclusion request via email, the registered account and any associated accounts, as defined by Bitcasino.io, will be placed on the first stage, a 24-hr cooling-off period, disabling any further activity. Bitcasino.io's internal checks will detect and determine associated accounts at our earliest detection.
Once the first stage 24-hr cooling-off period has passed, while your account and any associated accounts remain closed, you will be informed via email of the 1-week, 1-month, 3-month, 6-month and permanent self-exclusion timeframes available. There will be no variations to these options.
To proceed with this process, we will require an email response. If we do not receive a response within a further 24-hrs and no specific timeframe was mentioned on your initial request, your account may be reopened and confirmed by email.
After reviewing our self-exclusion options, if you decide you would like to proceed with a permanent self-exclusion, please, inform us in your response.
Occasionally, we might decide to implement a self-exclusion timeframe without request if we believe it beneficial or necessary for the customer's well-being. This will be communicated by email, and the Bitcasino.io Self-Exclusion Terms and Conditions will apply.
When you request, or we deem it necessary to add a Bitcasino.io, Sportsbet.io or Livecasino.io self-exclusion; any remaining balance left in your account will be returned to you manually unless undergoing any simultaneous security check. You are not permitted to leave any balance in your account during a self-exclusion timeframe.
Bitcasino.io will review any active bets within a Sportsbet.io account affected by self-exclusion at our discretion.
Once a self-exclusion is applied to your account and any associated accounts, as determined by Bitcasino.io, it will stay in place until the requested timeframe has finished. It will not be removed, decreased or revoked for any reason. Permanent self-exclusions will remain in place forever.
Bitcasino.io, Sportsbet.io and Livecasino.io will use all reasonable endeavours to ensure compliance with our Responsible Gambling Self-Exclusion Policy. However, you accept that we will not be held responsible or liable if you attempt to open any new Bitcasino.io, Sportsbet.io or Livecasino.io accounts or succeed in activity on any of our websites. In addition, Bitcasino.io, Sportsbet.io and Livecasino.io will not be held liable or accountable if you continue to deposit and wager using additional accounts which have previously not been disclosed. Any future wagers, reward funds and entries in any promotions during a requested self-exclusion timeframe will be forfeited, resulting in no return of stakes or payment of winnings, nor will they be reinstated upon self-exclusion completion.
You acknowledge that:
This is a voluntary agreement; therefore, if you proceed to breach the terms within, all wagering will be dealt with at Bitcasino.io's discretion. If we have suspicions or further investigation provides evidence that you have actively attempted to disguise the source of your account or accounts, which affects our ability to identify and block your account or accounts promptly, this will also be dealt with at Bitcasino.io's discretion.
Upon self-exclusion completion, a customer support agent will contact your registered email address to inform you of account reactivation.
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