By requesting one of the Bitcasino.io self-exclusion time periods on offer you agree to the following terms and conditions, which will be effective from the minute you receive a confirmation email of your chosen self-exclusion, this email will be sent to the email address used to register your account only and will display the date of self-exclusion completion.
Self-exclusion requests must be made by email from the account’s registered email address to our customer support department at [email protected].
Requests made via our Chat function will not be actioned. However, a customer support agent will direct you to our customer support email service.
All Bitcasino.io self-exclusion requests made after 20.01.2020 will, also, apply to our sister platforms Sportsbet.io and Livecasino.io. This means, if you have an existing Sportsbet.io or Livecasino.io account, it will be added to your chosen Bitcasino.io self-exclusion. Thereafter, you will not be permitted to open any future Bitcasino.io, Sportsbet.io or Livecasino.io accounts during your selected self-exclusion time period or indefinitely if you request a permanent self-exclusion.
On receipt, of an email request for account closure, the requested account and any linked accounts of Bitcasino.io, Sportsbet.io and Livecasino.io will be placed on our first stage, 24-hr cooling off period which will disable your account or accounts, allowing no gambling activity. The following associations determine linked accounts: accounts held within the same household, shared devices, email addresses, payment addresses, IP addresses and environments where computers are shared such as universities, fraternities, public libraries, workplace etc.)
Once the first stage 24hr cooling off period has passed; while your account or accounts remain closed, a customer support agent will inform you of the 1-week, 1-month, 6-months and permanent self-exclusions available. There will be no variation of these time periods.
To proceed with this process, we will require an email response. If we do not receive a response within a further 24-hrs, your account will be reopened and confirmed by email.
If after reviewing our self-exclusion options you decide you would like to proceed with a permanent self-exclusion, please, inform us of this in your response.
On occasion, we might decide to place an account on a short self-exclusion period if we believe it to be needed and or beneficial to the customer. This will be communicated by email; the above terms and conditions will apply.
When you request, or we deem it necessary to add a Bitcasino.io and, or Sportsbet.io or Livecasino.io self-exclusion; all remaining funds left in your account will be returned to you manually. You are not permitted to leave any balance in your account during a self-exclusion time period. You will not be able to access your account to withdraw any funds during your requested self-exclusion.
Any active bets within a Sportsbet.io account affected by a self-exclusion will be dealt with at our discretion.
Once a self-exclusion is applied to your account, it will stay in place until the request time has finished, it will not be reversed or decreased for any reason. Permanent self-exclusions will remain closed indefinitely.
Bitcasino.io, Sportsbet.io and Livecasino.io will use all reasonable endeavours to ensure compliance with our responsible gambling self-exclusion policy. However, you accept that we will not be held responsible or liable if you attempt to open any new Bitcasino.io, Sportsbet.io or Livecasino.io accounts or indeed succeed. In addition, Bitcasino.io, Sportsbet.io and Livecasino.io will not be held liable or accountable if you continue to deposit and wager using additional accounts which have previously not been disclosed. Any future wagers, Bonus funds and entries in any promotions during a requested self-exclusion time will be forfeited, resulting in no return of stakes or payment of winnings. We will not be able to reinstate these if the account is reopened after the self-exclusion period.
You acknowledge that:
This is a voluntary agreement, therefore if you proceed to breach the terms within, in the first instance only, any wagering that has taken place will stand, losses will not be refunded. However, multiple breaches of the terms within, all wagering will be void and dealt with at Bitcasino.io and Sportsbet.io’s discretion. Also, if we have suspicions or further investigation provides evidence that you have actively attempted to disguise the source of your account or accounts; which affects our ability to block your account or accounts promptly, this will also be dealt with at Bitcasino.io, Sportsbet.io and Livecasino.io’s discretion.
Once your selected self-exclusion has come to an end, your account will automatically be reopened. However, you will receive an email confirmation of this information which will be sent to your registered email address.
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