Does my Loyalty Level expire?

Loyalty Club

Does my Loyalty Level expire?

Yes. Once you gain enough points for a level, you will retain that level for the current month and the next month.

After that, at the start of the following month, your level points will be reset to 0 at all levels. If next month you collect fewer points than the level requires, you will drop to the previous level.

For example:

On January 22nd, you reach 30,000 points for the Master level. You will retain that level and rewards on that level until the end of February. On February the 1st, your level points will be reset to 0 and you need to collect at least 30,000 points again before the end of February to retain that level for March.

If you collect less than 30,000 level points during February, you will drop by one level to Expert in March.

For the VIP Club members the following conditions apply:
The Hero Loyalty level is subject to the general terms and conditions of the Loyalty Club. If you collect fewer points than the level requires the month after reaching the Hero Loyalty level, you will drop to the Legend level. However, once you are assigned a dedicated VIP account manager, you will retain your VIP Club membership and the VIP perks that come with it. You must maintain the same activity levels to retain your status and the VIP package.

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Does my Loyalty Level expire?