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    Why am I asked to upload documents? 

    All payment data is handled and processed by our partner Block Tech via payment providers. Block Tech implements the industry-leading Anti-Money Laundering policies, practices, and procedures. These include Know Your Customer (KYC) checks, suspicious transaction monitoring, and anti-fraud checks across all transactions and payments.

    Once your payment transaction is registered, it will go through a security check. Usually, it’s an automatic process that takes less than 5 minutes. In some cases, our payment provider partner might have to run additional verification procedures required by the Anti-Money Laundering policies. You may be asked additional questions and required to upload particular documents; this is to ensure that the process remains safe and fair for all. If documents are requested, you will receive your bitcoins after our partner manually approves your transaction.


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