All payment data is handled and processed by our partner Block Tech via payment providers. Block Tech implements the industry-leading Anti-Money Laundering policies, practices, and procedures. These include Know Your Customer (KYC) checks, suspicious transaction monitoring, and anti-fraud checks across all transactions and payments.
Once your payment transaction is registered, it will go through a security check. Usually, it’s an automatic process that takes less than 5 minutes. In some cases, our payment provider partner might have to run additional verification procedures required by the Anti-Money Laundering policies. You may be asked additional questions and required to upload particular documents; this is to ensure that the process remains safe and fair for all. If documents are requested, you will receive your bitcoins after our partner manually approves your transaction.
Other ways to get help
Contact us via email
We offer 24/7 support