India Market FAQ

What is happening?
On August 21, 2025, the Promotions and Regulation of Online Gaming Bill, 2025 was passed by the Indian Parliament. Due to this new legislation, Bitcasino.io will be closing its operations in India. As a result, your account will soon be closed.
What is going to happen to my account? Your account will be closed and you won’t be able to access the site from 8 September 2025
Until when I can play? Bitcasino.io will close down on 08.09.2025, you cannot make any deposits after 03.09.2025
Can I still deposit until the deadline? You can deposit until 03.09.2025
I want to talk to someone We are here to help, In order to invest enough time to your queries, we are waiting your email at hello@Bitcasino.io
What happens to my Loyalty Points/Rewards/Progress Once the site is taken offline all functions will be stopped with it on 08.09.2025
What will happen with the ongoing competitions or promotions? Any active offers or promotional activity involving your participation will be terminated, and excluded from eligibility.
What is the deadline to withdraw my funds? The deadline to complete your withdrawal is 08.09.2025
What if I miss the deadline to withdraw? Will I lose my money? If you miss the deadline, please contact us at from your registered email address to support with your withdrawal request.
Will you keep my data? As a Curacao licensed operator, we uphold strict confidentiality standards and protect your data according to internationally recognized privacy norms. Your personal information, financial and gaming transaction information shall be retained as per our license requirements. The global standard of 10 years for data retention period is being followed.
I wanted to be forgotten We will endeavour to respect privacy laws, as such we will not process or use your information for commercial or marketing purposes moving forward. Note that we are legally obligated to maintain some information, such as transactional activity for a minimum period as stated by our licensor.
I'm in the process of self-exclusion and have a balance. Will I be able to withdraw it? Please contact support at hello@Bitcasino.io so we can review your case.
What happens to my balance if I didn't withdraw? If you would like to proceed with your withdrawal, please contact hello@Bitcasino.io
Can I still deposit? No, deposits have now been blocked.
What is the deadline to withdraw my balance? If you would like to proceed with your withdrawal, please contact hello@Bitcasino.io.
Where can I access my account statement? If you would like a report, please contact support. Reports do not have a fixed delivery time.
My free bet or bonus has expired, what will happen? You have until 08.09.2025 to use the rewards and complete any pending rollovers. After this date, you will not be able to access or complete any rewards, and their nominal value will not be credited to your account.
I didn't have time to complete the rollover, can I receive my reward again? No. After 08.09.2025 no rewards will be distributed to players. Furthermore, on 08.09.2025, no bets will be accepted, either on the casino.