Getting Started

Why am I asked to upload documents?

All payment data is handled and processed by our partner Block Tech via payment providers. Block Tech implements the industry-leading Anti-Money Laundering policies, practices, and procedures. These include Know Your Customer (KYC) checks, suspicious transaction monitoring, and anti-fraud checks across all transactions and payments.

Once your payment transaction is registered, it will go through a security check. Usually, it’s an automatic process that takes less than 5 minutes. In some cases, our payment provider partner might have to run additional verification procedures required by the Anti-Money Laundering policies. You may be asked additional questions and required to upload particular documents; this is to ensure that the process remains safe and fair for all. If documents are requested, you will receive your bitcoins after our partner manually approves your transaction.


  • Getting Started

    14 articles

  • Your Account

    10 articles

  • Your Transactions

    17 articles

  • Payment Options

    7 articles

  • Your rewards

    5 articles

  • About Bitcoin

    6 articles

Related articles

Getting Started

Are the games provably fair? 

Other ways to get help

Help centre
Getting Started
Why am I asked to upload documents?
About Bitcasino is owned and operated by mBet Solutions NV. It is licensed and regulated by the Government of Curaçao under the gaming license 1668/JAZ. Its wholly owned subsidiary, mProcessing Solutions Ltd, Cyprus, handles all EUR payment processing.